• Relationship Maps show the overall view. They show the departments of an organization and how they interact with suppliers and customers.
  
• Cross-functional Maps or Swim Lane Charts show which department performs each step and the inputs and outputs of each step. These maps have more detail than a relationship map but less than a flowchart.
  
• Process Flow charts or Process Flow Diagrams take a single step from a cross-functional map and expand it to show more detail. Process flow charts and process flow diagrams are the same thing. 

Maps and flowcharts help people understand a work process. They make the tasks, interfaces, inputs, and outputs more visible. Analyzing a process map may help reduce cycle time, reduce costs, and increase productivity.

These charts can be downloaded and edited. It is often easier to modify an existing chart than to draw a new one. If you haven't done so already, download the free trial version of RFFlow. Once it is installed, you can open the samples on this page directly in RFFlow by clicking the links to the right of each picture. From there you can zoom in, edit, and print the sample chart.

Download relationship-map-template.flo

Download relationship-mapping.flo

Download relationship-map.flo

Download cross-functional-template.flo

Cross-functional maps are the same
thing as swim lane diagrams or swim
lane charts.

Download cross-functional-process-map.flo 

Download cross-functional-map.flo

Download process-flow-diagram.flo

Download accounts_receivable.flo

Download order_processing.flo

Sample Flowcharts and Templates